16 May 2017
I received this on an e mail this Parlophone today which puts a bit of a new pressure on us all as we both have to gauge the pre orders.
“Just so you are aware, this is a limited product so we are only doing one factory run! Once it’s gone, it’s gone – as they say! ”
I am ordering them from the label as not being shrink wrapped in order to save time when I sign them. Just so you know.
A few people have been asking about why they haven’t had confirmations of their purchases on fishheadsclub.com
It seems there have been a few occurrences where orders have been taken but due to the switch over of the server the e mail confirmations weren’t automatically sent out. John Reid arriving at the weekend as we are having a couple of days brainstorming for the new web site and meeting with designers.When he is here he is going into the mail order files and intends to send out a blanket e mail covering everyone who’s ordered and we can find out if there are any missing orders.It should iron out any problems. I’m pretty confident everything is ok this end and any potential problems can be sorted when he is here.
There have also been a couple of questions on the security of the store.The security certificate hadn’t been acknowledged and wasn’t showing on the URL. The site however is secure and the certificate will now be showing on the shop.
On another note we are also looking at the problem we have with some returns due to wrong addresses being given or requests for signed deliveries being sent
back as there’s no one to accept them. This is a particular problem in Poland as packages move from UK Royal Mail to other delivery services who immediately send packages back to us rather than store them at depots and leave messages of failed delivery with the intended recipients. We cannot afford to cover the cost of resending items and will have to come up with a solution to this.
We can send tracking information but it’s no use if the service it moves to doesn’t provide any more info when it enters Poland.
Please make sure when you give your delivery address that it’s valid and correct and that you have added the correct e mail address or contact details as well with your order.It all helps keep our service to you as slick and fast as possible and racking up office hours chasing down missing orders. We’re always trying to do our best to provide a great service as your help and support is sincerely appreciated
thanks
Fish